Frequently Asked Questions

Ordering

How do I place an order?

Choose your product, select the available size or option, add it to your cart and follow checkout. You will receive an order confirmation at the email address provided.

Can I change or cancel an order?

Contact us as soon as possible at support@grithideapparel.com. We will try to help before the order is processed or dispatched, but changes cannot be guaranteed after fulfilment begins.

How can I contact support?

Email support@grithideapparel.com and include your order number where relevant.

Sizing

How do I choose my size?

Review the Size Guide and the measurements on the individual product page. For the best result, compare garment measurements with a similar item you already own. If you are between sizes, contact us before ordering.

Are measurements body or garment measurements?

Unless a product page says otherwise, the published chart should be read as garment measurements. Check each product page for its fit notes and measurement method.

Shipping

When will my order be dispatched?

Orders are generally prepared within 1–3 business days. Dispatch may take longer during launches, holidays or peak periods.

How long does delivery take?

Estimated delivery is 3–7 business days for domestic orders and 7–21 business days for international orders after dispatch. These are estimates, not guarantees; customs, courier networks and remote destinations can add time.

Will I receive tracking?

Where tracking is available, it will be shared using the contact details supplied at checkout.

Returns

What is your return window?

You may request a return within 14 calendar days of delivery, subject to the Return & Refund Policy.

What condition must items be in?

Items must be unworn, unwashed, unused and unaltered, with original tags and packaging where supplied. Please contact support before sending anything back.

Who pays return shipping?

For a change-of-mind or size-related return, the customer is responsible for return shipping. If an item is faulty or we sent the wrong item, contact us so we can review the issue and advise on the return arrangements.